We’d Love to Hear from You
Frequently Asked Questions
Find answers to the most common questions about our products, shipping, personalization, and more.
Still have questions?
Our team is always happy to assist you personally.
All our products are handmade from high-quality materials. We pay special attention to the quality, details, and durability of every order.
Production of an order takes from 2 to 4 business days.
Approximate delivery times:
USA: 8–12 business days
Europe: 5–10 business days
Other countries: 9–14 business days
Please note: delivery times may vary slightly depending on the work of postal services.
Yes. At your request, we can provide a digital mock-up for approval before production begins.
Each order is carefully packed using protective materials to ensure safe delivery. All parcels have an individual tracking number.
Yes. The size of the guestbook is selected according to the number of hearts so that all wishes fit comfortably inside the frame.
The set includes:
- guestbook;
- wooden hearts for signatures;
- stand for the guestbook;
- all components provided in the chosen configuration.
Yes, the glasses, decanters, and whiskey stones can be safely washed in the dishwasher.
Please contact us and send a photo of the damage. We will replace the damaged product or its part free of charge.
Yes. Send us your logo or design, and we will promptly inform you about the possibility of using it and prepare a personalized mock-up.
Write to us the date and location of your event. We will help you choose the fastest available delivery method.
We recommend ordering a few more hearts than the expected number of guests. Extra hearts make the composition more harmonious and visually appealing even after the event is over.